faq

Support & Service

Q1: Do your factory sale directly?
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A1: Yes, it is our factory sale directly, competitive price with high quality and excellent after-sale service.
Q2: Where are your factory?
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A2: Our factory located in Western District-Industrial Development Zone of Guanghan, Deyang, Sichuan, China.
Q3: What about your factory after-sales service and warranty?
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A3: Our materials are customized products. We will strictly control the quality and performance before leaving the factory to ensure that we meet the requirements of customers. If you find quality problems within guarantee time one year, we will replace or compensate for them free of charge. And provide the technical consultant for anytime. We will provide same good after-sale service as the pre-sale service.
Q4: Do you have after-sale service?
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A4: Our quality and service is our life, so even after your buying, we still offer free after sale service.
Q5: Do you offer OEM service?
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A5: Yes, OEM is welcome.
Q6: Can l get some samples?
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A6: Yes, sample orders welcomed.
Q7: What is the lead time?
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A7: The lead time is depend on your quantity. Generally tellurium copper will be delivered within 20 days.
Q8: Could l use my own logo or design the items?
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A8: Yes, customized logo and design on mass production are available, but we need your authorization.
Q9: What's the order procedure?
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A9: Firstly, we discuss the details together by e-mail. Then we issue you a Pl for yourconfirmation. You will be requested to do advance paymen before we go into the production. After we get the payment, we start to process the order. lt usually takes5-15days if we don't have the items in stock.The detail you can leave message to our e-mail,we will reply you as soon as possible.